Refund & Cancellation Policy

Current TeachX Free access does not expire and requires no payment. No new trial period is advertised. Existing historical trials retain their recorded dates and terms; selection alone does not activate billing.

You may request cancellation of future renewal through the available account or support process. Cancellation normally takes effect at the end of the paid period unless the product states otherwise. Partial use of a billing period does not automatically qualify for a prorated refund.

For new direct-payment bookings, the learner pays the teacher, not TEARN. If a direct-payment booking is cancelled or disputed, the learner and teacher must arrange any refund directly; TEARN cannot reverse a transfer it did not receive. Keep your payment reference and contact support for help reviewing the booking record. Earlier platform-checkout bookings remain subject to the payment-provider refund process. A missed session or change of mind does not automatically qualify for a refund.

Refund eligibility may be limited once digital lessons, downloads, resources, or substantial course access have been supplied, subject to applicable consumer law and the terms shown before purchase.

A failed payment does not create paid access. Verified duplicate charges or completed payments that did not create the purchased access should be reported promptly and will be investigated using provider and platform transaction records.

Use the Contact page and provide the account email or mobile number, transaction or booking reference, payment date, amount, and reason. Never send a PIN, OTP, password, full card number, or payment-provider secret.

Eligibility is assessed against the policy and transaction terms in force when payment occurred. For platform-collected payments, approved refunds use the original or provider-supported method. For direct payments, the receiving teacher is responsible for an agreed refund. Provider or bank processing times are outside TEARN's direct control.